Ellie Mae Releases Encompass 1.1 with Industry's First "Concierge" Service

Personal Appointments, New Features Speed Encompass Adoption

Dublin, CA—MARCH 4, 2004—Ellie Mae, Inc., today announced the release of Version 1.1 of its Encompass mortgage management system for mortgage professionals-and the introduction of its "Concierge" installation, set-up, and training service. Since the initial launch of Encompass in November, 2003, tens of thousands of mortgage professionals have switched to this revolutionary mortgage origination software featuring specific interfaces for loan officers, processors, and brokers in a secure, scalable, collaborative system.

New Version Influenced by Customer Feedback

Encompass version 1.1 contains new features and improvements, based on customer feedback, including improved Good Faith Estimate (GFE) form layouts, new state-specific input and output forms (Florida, Georgia, New York, Ohio and Texas), additional custom forms for appraisal requests, borrower certification and authorization, and other modifications.

"Due to the overwhelmingly positive response to Encompass in the three months since the product launched, we've doubled our support resources for the new version 1.1 and are offering a level of service never available to the industry until now," said Sig Anderman, Chairman and CEO, Ellie Mae. "As CEO, I insist that customer service is our first order of business, and I am pleased to say that initial response to this program has been terrific."

Personal Assistance From Installation to Use

The first of its kind, "Concierge" service enables mortgage originators to receive personal assistance installing, setting up, and using Encompass from qualified Ellie Mae specialists. Customers call to make an appointment at a date and time of their choosing. An Ellie Mae specialist calls back and, over the phone, personally walks the customer through installation and set-up. The specialist will also help transfer customer borrower files and contacts and help set up "My ePASS" connections with preferred lenders, automated underwriters, credit providers and other settlement service providers. Experienced Encompass processors can even walk customers through the actual loan origination process.

If the customer's installation/set-up can't be resolved over the phone, Ellie Mae Concierge service offers a unique solution: the specialist will establish a secure Web-Ex connection and do it remotely.

In addition to Concierge service, Ellie Mae offers extensive, free online training for loan officers, processors, and brokers-with larger Encompass installations receiving on-site training upon request.

"We were extremely impressed by the support from Ellie Mae's technicians when we were installing Encompass and the fact that we could determine the set-up appointment time. They even called me back when I missed the scheduled time," said Rocke Andrews, partner at Meridian Mortgage and president of the Arizona Association of Mortgage Brokers. "Encompass goes above and beyond traditional loan origination software and is truly the first-ever mortgage management system to significantly improve our workflow and processes."

Encompass 1.1 Availability

Encompass 1.1 is available to all installed Encompass customers for immediate auto-update. Customers can arrange Encompass installation by calling their sales representatives or the toll-free Ellie Mae customer support number: 800-777-1718.

About Ellie Mae, Inc.

Dublin, California-based Ellie Mae, Inc., winner of the 2003 Inman Innovator Award for Most Innovative Company in the mortgage and real estate industries, is the leading provider of desktop and web-enabled mortgage industry productivity technology. Ellie Mae's ePASS web-transaction platform is the industry standard, connecting more than 30,000 third-party mortgage origination companies to more than 250 wholesale lenders and 90,000 settlement service providers. Ellie Mae products include the Encompass mortgage management system, Contour and Genesis 2000 loan origination software, Executive Web Sites, and Ellie Mae Docs. To learn more about Ellie Mae, call (888) 955-9100 or visit www.elliemae.com .

Copyright © 2004 Ellie Mae, Inc. All rights reserved. Ellie Mae®, ePASS®, Encompass®, Contour™, Genesis 2000®, Executive Websites™, Ellie Mae Docs™ are the sole property of Ellie Mae, Inc.