Encompass Closer FAQ
Why should I choose Ellie Mae for my closing solution?
The number one reason mortgage professionals choose Encompass Closer is our customer service. We
believe that we have the best customer service in the industry, with highly experienced staff members who have each personally drawn thousands of doc sets, understand your concerns, and are dedicated to helping you succeed.
We have insight into how to draw docs with your LOS, and any changes made to the origination/closing process are handled automatically. Also, with Encompass Closer, more data is pulled directly from your LOS, so there's less re-keying—and less potential for error.
What benefits does Encompass Closer offer?
Encompass Closer is designed exclusively for Encompass users and combines the capabilities of the Encompass closer persona with a closing document solution that integrates seamlessly with your Encompass software. Encompass Closer dramatically speeds the closing process, eliminates re-keying, and avoids the need to make corrections to the borrower file after closing.
Do I need training to use Encompass Closer?
Encompass Closer is easy to learn and use but if you would like training, we offer a comprehensive
web-based class free of charge. If you haven't drawn docs before, our experienced staff will
help you get to know the software and even walk you through your first loan. And we're always
here to help, no matter how simple or complicated a loan you are doing, or what your level of
experience may be.
How fast is your turnaround?
You can prepare docs 24/7 and receive your completed documents or submit electronically within
minutes.
What if there is a mistake?
We offer prompt free redraws within 30 days. If you need help, we're just a phone call away.
Which lenders do you support?
Encompass Closer supports support most of America's leading lenders and investors. Don't see your investor? Just
let us know and we can add them.
What kind of forms do you have?
Types of documents/forms provided include everything needed for a mortgage closing transaction,
whether conventional loans, fixed rate, adjustable rate, construction loans, government loans,
Fannie Mae, Freddie Mac, or lender and investor specific products and forms.
What are the minimum system requirements for
Encompass Closer?
The minimum system requirements are a PC with Pentium II or higher, 128 MB RAM and 100 MB available
hard disk space. Software requirements are Windows 98/NT/20000/ME/XP/2003 and a Java Plugin. The
minimum browser requirements are Internet Explorer version 6.0, Netscape 6.2, Mozilla 1.4, or Firefox
0.8. A high-speed internet connection, such as DSL, Cable, T1 or T3, is recommended.
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