We’ve Got You Covered from A-to-Z
Encompass® has got your needs covered. With our end-to-end solution, we support your company from marketing to prospective borrowers and originating loans, all the way through post-closing and secondary marketing.
Managing separate systems for loan origination and customer relationship management (CRM) is costly and problematic–it takes time to transfer sales and marketing data from the CRM to the LOS, and there’s always potential for data loss or inaccuracies. Most lenders don’t have the desire or the resources to manage multiple systems and vendors. Doing so requires more training, integration hassles and management costs.
Combining loan origination and CRM in to a single platform enables complete data integrity with a single system of record for managing all borrower data and information. A unified system eliminates the need to enter and maintain auditable data in multiple locations–cutting costs, reducing compliance risk and lightening the lender’s load considerably. Lenders experience efficiencies from automating marketing and communication between themselves, the realtor and the customer, reducing overall cost and increasing ROI.
Encompass offers several features to help you feed and nurture your pipeline and turn contacts into borrowers and loyal clients. Manage your contacts with a full CRM solution that lets you customize your view to show specific loan data and sync your data with ACT! or Outlook. Once you get the business, use Encompass WebCenter to support your borrowers through the life of the loan with access to online loan apps that flow right into your pipeline, and 24/7 online loan status updates. Easily customize your site to reflect your company’s brand.
After the loan closes, continue to strengthen relationships with a marketing campaign manager and create letter and email templates to stay in touch. You can design and manage multi-channel, multi-step campaigns and easily mine your database for appropriate targets. Additionally, Encompass’s borrower loyalty service gives you an automated way to stay in touch with customers. Easily deliver customized tips, discounts, and birthday and holiday messages, branded with your photo and logo.
Save time, minimize errors and collaborate with colleagues throughout loan processing. Encompass lets you securely store and manage documents, conditions and disclosures, centrally and electronically in an eFolder , complete with eSign capabilities, storage for scanned documents like pay stubs and bank statements, and side-by-side document comparison. Track and manage all documents and conditions, and receive completed documents right back into your loan file–no paper required.
With Encompass, your borrowers and colleagues are always up to date on the latest loan status. Easily collaborate with colleagues by allowing everyone to access and work on the same files and documents–all electronically. Connect to thousands of lenders and third-party service providers in the Ellie Mae Network , right from within your loan file. And drive higher quality into your loans with Ellie Mae’s Encompass Total Quality Loan program, which performs automated quality checks throughout the loan process.
With Encompass, everyone works on a single file, reducing re-keying, errors and inconsistencies. All services can be ordered without leaving the file—UAD-compliant appraisals, reports, service orders and documents are stored in real time in the eFolder as they arrive. Encompass’s eDisclosures and intelligent-document recognition uses barcode technology so that borrower-faxed standard forms and disclosures are automatically recognized and stored in the correct folder. Stay in one system to work with loan team members, respond to underwriting requests and track underwriting conditions. Access electronic copies of borrower documents right within the loan file and compare them with actual loan data.
Closing & funding
When you’re closing a loan, everything’s urgent. With a single loan file and access to an experienced team, your closers can relax. Encompass enables everyone to work in one file from start to finish, providing greater data security and reducing the risk of compliance violations. Updates are made automatically during closing, eliminating errors and ensuring accurate calculations. And because the Encompass Compliance Service , powered by Mavent®, runs compliance checks early and often throughout the loan lifecycle, you’ll know if the loan complies with the necessary rules and regulations, way before closing. With an extensive forms library built-in, Encompass Docs Solution manages all your closing document needs, providing all the tools you need in one place to save you time and improve customer service, while helping you to close high-quality, compliant loans, every time.
Encompass provides you with the information you need for effective secondary marketing after the loan closes. Work in the same system as the rest of the loan team to track post-closing conditions, manage lock requests and easily collaborate with loan officers. Since all data is housed in one system, the entire loan file can be automatically updated if changes occur at closing.
Shipping & delivery
Encompass gives you all of the tools you need for loan fulfillment and trades, including purchase advice reconciliation, interim servicing and trade management. You can send loan document packages directly from the eFolder to top investors. And, extensive management and reporting capabilities keep your team productive and ease concerns over compliance audits.