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Ellie Mae Privacy Overview

This page summarizes our overall privacy practices, and more detailed information about the information collection and use of each of our products, which is more fully described in the individual policy documents available below.

Information Collected:

  • When you request services or information from Ellie Mae®, we will ask you to provide basic contact or login information.
  • When you purchase services online or through an Encompass360®, we will ask you to provide billing information.
  • When you request services from third party partners or providers through Encompass360 or other Ellie Mae Products, you will be asked to provide information necessary for the third party to render those services.
  • Ellie Mae uses common internet technologies, such as cookies and web beacons, to track interactions with our products, the Ellie Mae website and our email communications to you.
  • For more information about our data collection, use and transmission practices for users of our website, please refer to the Ellie Mae Website Privacy Policy. Our Terms of Use also govern your use of our Website.
  • If you are a registered user, you can also access specific policies for Ellie Mae product and services through the Privacy Policies link in the About Encompass360 dialog screen found in the Help menu. We recommend that you review these improved policies at your earliest convenience.

Important Information:

  • Please reference the Privacy Policy applicable to any product you have purchased for important information about Ellie Mae’s information practices when you use that product. Our practices differ substantially depending on which product you are using.
  • If you are considering whether to become an Ellie Mae customer, you can view the privacy policy applicable to each of our products either by (1) asking your sales contact for a copy or (2) referencing the link to the policy provided for your approval during the installation process of the applicable trial product.
  • As we design new products and services to improve your experience with Ellie Mae, we may implement new practices and revise our Privacy Policies accordingly. Please periodically reference these policies to be sure you have current information about our practices.

Use of Information:

  • Ellie Mae uses information collected to provide you with the services you request from Ellie Mae and from our third party partners and affiliates.
  • Ellie Mae may use information collected to provide you with additional information about the company’s products and services, partners, promotions and events.
  • Ellie Mae may use information collected to improve the company’s website, products or services.
  • Ellie Mae does not sell or rent personally identifiable information to third parties, and we share information that could identify you only as explicitly described in our Privacy Policies. Generally, we only share information collected by our products that could be used to identify you with partners who we don’t permit to use the information other than to offer you products or services of interest.
  • We may disclose your information in order to comply with applicable laws, regulations or a government investigation.

Borrower Information:

  • In the course of using Ellie Mae products and services, some users may send us information about individual borrowers or other persons who do not directly use any Ellie Mae products.
  • Ellie Mae requires that any such information be collected from third parties permissibly and legally if it is used with an Ellie Mae product or service. However, the Encompass360 user or person who collects such information is ultimately responsible for guarding its security and obtaining any necessary permission from third parties to use it.

Communications Preferences:

  • Our marketing emails contain instructions on how to opt-out of receiving further marketing communications from the company.
  • Our Encompass360 client interface allows you to edit your contact, billing and other personal information in the “Settings” menu.
  • Marketing programs which implicate the sharing of information with third parties in order to assess whether new products or services would be of interest for you can be turned off in whole or in part within the “Settings” menu of Encompass360 or as more fully explained in the Privacy Policy applicable to individual Ellie Mae Products, including the Ellie Mae Network™.

Still have questions?

Please refer to the full text of our Website Privacy Policy.

How to Contact Us:

For more information about Ellie Mae’s information practices, including how to opt-out of certain programs, please review the Privacy Policy applicable to the product or service you are using. Further questions about our information practices should be directed here or can be submitted by regular mail to: Privacy Inquiries Ellie Mae, Inc. 4155 Hopyard Road Suite 200 Pleasanton, CA 94588

What Our Clients Say

"Sometimes problems take five or six days to fix in post-closing, when you could have fixed it in five minutes up front if you knew about it. Encompass gives us the visibility we need to identify problems early, so in the end, there’s really nothing to do but close the loan."
AJ Franchi
Chief Information Officer,
Gold Star Mortgage Financial Group

In the News

October 13, 2014
Ellie Mae Named to HousingWire HW FAST50™ READ MORE »
October 06, 2014
Ellie Mae to Report Third Quarter 2014 Financial Results on October 30, 2014 READ MORE »