Hosted Solution FAQ
What are the advantages of having Ellie Mae host Encompass for my business and users?
Who is Encompass Anywhere best for?
What is the difference between the features and capabilities of the hosted versions of Encompass vs. self hosted?
Is software maintenance included in the pricing?
Who can I call if there are support issues?
How safe is my data? Why should I trust you with my data?
What is the difference between hosting Encompass with a third-party hosting company and hosting through Ellie Mae?
How do I purchase Encompass Anywhere?
What training do you provide for Encompass Anywhere users?
Is there any software installed on my users' PCs or laptops?
Who owns my data and who else has access to it?
What are the advantages of having Ellie Mae host Encompass for my business and users?
Encompass Anywhere allows companies to take advantage of the power of the Encompass Mortgage Management Solution while avoiding the costs of installing and managing software in-house, and more easily expanding the business. By leveraging the latest in data security, system redundancy, and failover protection technologies and by maintaining multiple data centers across the country, we ensure that your applications and data resources are always available whenever you need them.
Who is Encompass Anywhere best for?
Encompass Anywhere is for companies of any size, whether you are a five-user shop or a 5000-person operation.
What is the difference between the features and capabilities of the hosted versions of Encompass vs. self hosted?
Encompass Anywhere currently offers the same features found in Encompass Professional Edition. Click here for more details on Encompass Professional Edition.
Is software maintenance included in the pricing?
Yes.
Who can I call if there are support issues?
For technical questions about Encompass Anywhere, you may contact our technical support team at 800-777-1718. For more information about Ellie Mae's support services, please visit http://www.elliemae.com/support/.
How safe is my data? Why should I trust you with my data?
Your data is protected and secure when using Encompass Anywhere. Our world class data centers are protected 24/7 with the highest level of security and our collocation facilities house systems and information for some of the largest financial services companies in the world.
What is the difference between hosting Encompass with a third-party hosting company and hosting through Ellie Mae?
Using Encompass Anywhere through Ellie Mae provides you with our complete Encompass solution, which is activated as soon as your subscription is processed. Our staff of highly skilled technicians monitors and manages your applications and data 24/7 to ensure that your system is available anytime you need it.
How do I purchase Encompass Anywhere?
You may purchase Encompass Anywhere by calling us at 888-955-9100 or by emailing us at sales@elliemae.com.
What training do you provide for Encompass Anywhere users?
We provide a comprehensive range of trainer-led web classes and self-study videos for our customers. To learn more about Ellie Mae's training options, please visit http://www.elliemae.com/training/training.asp.
Is there any software installed on my users' PCs or laptops?
Yes. A software component is downloaded to stream the Encompass application to the user's computer. No data or sensitive business information is ever stored on the user's machine.
Who owns my data and who else has access to it?
You own your data, which is located on our servers in our secure data centers. No one other than you has access to your data and Ellie Mae does not sell or share your information.
