Ellie Mae empowers you with a variety of Technical Support channels. At any time of the day, your named contacts can find the answers you need, whether online in the Encompass Resource Center or directly with our specialized response teams, via:
Online support is accessible through the Encompass Resource Center, which provides information about getting started with Encompass, compliance updates and our online forum. Additionally, we offer an extensive, expert-driven knowledge base, document library and on-demand education video catalog.
You may also check the availability of Encompass and related solutions and services online, 24x7, and get updates on system maintenance schedules by accessing the Ellie Mae Status Center.
Stay one step ahead with personalized, proactive and strategic support that maximizes your investment of the Ellie Mae Platform of Services. Ellie Mae’s Enterprise Technical Support offers access to a team of dedicated support individuals and tools that are fine-tuned to the specific support needs of larger and enterprise-level operations. Benefits include:
Contact your Ellie Mae account manager today for more information about the Enterprise Technical Support program.
The Tech Check analysis uses a series of diagnostic data to provide insight into your Encompass solution’s responsiveness and performance. We look at client-to-server transition response time, workstation performance logging, and network impact across your entire enterprise at both the organizational and individual levels. With Tech Check, you receive:
The Virtual Admin offering is a subscription-based service that directly engages expert-level Encompass administrative talent with a diverse skill set to augment your core existing IT staff. Your Virtual Admin acts as an extension of your IT staff, executing on deliverables as outlined by your team. With Virtual Admin, your company can: