Training & Rollout
We’re not just your software provider – we’re your partner in success.
We’re not successful if you’re not successful so from the moment you purchase Encompass360®, we’ll be there to help. From rollout to ongoing system maintenance, initial training to continuing education, the Ellie Mae® team will provide you with the resources you need to get the most out of your solution.
To ensure a successful rollout, your dedicated Implementation Manager will be there every step of the way until you fully deploy Encompass360. From customized training recommendations for managers, administrators and employees, to workflow consultation, configuration, and coordination with our Professional Services team, your Implementation Manager will help you get started right with your new solution. Services include:
An excellent way to get quickly up and running with Encompass360 and to see a return on your investment is to take advantage of our training. We offer instructor-led and self-study options, most of which can be accessed online at a time that works for you.
We’ll teach your system administrator how to set-up and configure Encompass360 and will help your end-users understand how to take advantage of the software’s many capabilities so your company gets the most out of Encompass360.
Depending on your company’s size and needs, we may recommended our intensive onsite training, which will bring an Encompass360 trainer to your office for a customized experience.
Our Professional Services team is here to make sure that your specific software needs are being met. With our wide range of service offerings, you can quickly get up and running with Encompass360. Services include:
Ellie Mae is a modern company but when it comes to customer service, we’ve still got old-fashioned values. We want to make sure that every Encompass360 user always has access to the support and training tools they need to understand and succeed with the software.
On our Client Resource Center, users will be able to get on-demand access to videos, guides, best practices and more. They’ll also be able to access our Encompass360 Knowledge Base, chat with other users in the forum and connect with our technical support team.
It’s a great place to get help and to learn how to best use Encompass360.