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Building solutions and relationships through client care
An unwavering dedication to superior client service has been the heart of the Ellie Mae mission since the day our doors opened. And while the mortgage industry continues to undergo extraordinary change, our commitment to providing a heightened user experience for all of our clients remains as steadfast as ever. We empower our clients by letting them decide how they want to receive support, whether through online channels like the Encompass360® Resource Center — where they can submit a support case for review and explore our extensive, expert-driven knowledge base, document library, and on-demand training video catalog — or through live conversation with our specialized response team—both industry and technical specialists via web chat or phone.
At the end of the day, we understand that our clients’ time is valuable. Which is why client care at Ellie Mae means more than questions and answers; it means delivering the first-class experience our clients deserve so they can get the most out of their software and their investment