Be an Encompass Know-It-All
We’re not successful if you’re not successful so from the moment you purchase Encompass®, we’ll be there to help. From rollout to ongoing system maintenance, initial training to continuing education, the Ellie Mae® team will provide you with the resources you need to get the most out of your solution.
Dedicated implementation manager for Encompass
To ensure a successful rollout, your dedicated Implementation Manager will be there every step of the way until you fully deploy Encompass. From customized training recommendations for managers, administrators and employees, to workflow consultation, configuration, and coordination with our Professional Services team, your Implementation Manager will help you get started right with your new solution. Services include:
- Business workflow consultation
- Encompass configuration based on tailored business recommendations
- Campaign management configuration
- Loan template setup
- Encompass deployment recommendations
An excellent way to get quickly up and running with Encompass and to see a return on your investment is to take advantage of our training. We offer instructor-led and self-study options, most of which can be accessed online at a time that works for you.
We’ll teach your system administrator how to set-up and configure Encompass and will help your end-users understand how to take advantage of the software’s many capabilities so your company gets the most out of Encompass.
Depending on your company’s size and needs, we may recommended our intensive onsite training, which will bring an Encompass trainer to your office for a customized experience.
Our Professional Services team is here to make sure that your specific software needs are being met. With our wide range of service offerings, you can quickly get up and running with Encompass. Services include:
- Custom input and output forms
- Encompass Server setup and configuration
- Custom applications to communicate with your Encompass server
Online client resource center
Ellie Mae is a modern company but when it comes to customer service, we’ve still got old-fashioned values. We want to make sure that every Encompass user always has access to the support and training tools they need to understand and succeed with the software.
On our Client Resource Center, users will be able to get on-demand access to videos, guides, best practices and more. They’ll also be able to access our Encompass Knowledge Base, chat with other users in the forum and connect with our technical support team.
It’s a great place to get help and to learn how to best use Encompass.