 Technical SupportEllie Mae customers depend on our products and services to run their businesses—so we work hard to make sure you can find help when you need it. If you need technical assistance, you can reach our team between the hours of 6:00 am and 5:30 pm Pacific Standard Time. If you have an urgent call after hours, you will be asked to leave a number so that a technician can return your call within the next thirty minutes. How to Reach Us
Please have your client ID on hand when you contact us. You can find your client ID in the Settings Tab in Encompass. Also, please note that you must be current on your software maintenance to receive technical support. Learn how to renew your contract. |
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