Customer Success Story

George Mason Mortgage drives first-year ROI of 2,462% with Encompass Consumer Connect

George Mason Mortgage
Hall of Fame Winner
  • George Mason Mortgage, LLC
  • Fairfax, VA
  • $3B Annual loan volume
  • Ellie Mae Customer since 2009

The challenge

George Mason needed to establish a high-touch digital borrower experience that reduced turn time from application to closing, increased online application utilization, and ensured a secure, compliant, and intuitive borrower application process. They also needed to establish a secure online borrower portal for documentation and communication, to provide fraud mitigation and eliminate unsecure email-based workflow.

“With Encompass Consumer Connect, Ellie Mae has created a transparent, efficient workflow, where minimal change to our operations staff gives us a huge lift in our customer experience.”

Andria Lightfoot

Sr. Systems Administrator

.....

The solution

With the goal of reducing loan origination costs, GMM used Encompass Consumer Connect to track the average turn-time performance for Consumer Connect vs. non-Consumer Connect applications. They also leveraged the Ellie Mae Webcenter for online applications. A twelve-month comparison was conducted to determine the percentage of applications taken online vs. conventional methods.

Averaged 2-day reduction in pipeline turn time
$748K in productivity savings in the first year
ROI of 2,462% within the first year