- Business Rules
- George Mason Mortgage, LLC
- Fairfax, VA
- $3B Annual loan volume
- Ellie Mae Customer since 2009
George Mason needed to establish a high-touch digital borrower experience that reduced turn time from application to closing, increased online application utilization, and ensured a secure, compliant, and intuitive borrower application process. They also needed to establish a secure online borrower portal for documentation and communication, to provide fraud mitigation and eliminate unsecure email-based workflow.
Sr. Systems Administrator
With the goal of reducing loan origination costs, GMM used Encompass Consumer Connect to track the average turn-time performance for Consumer Connect vs. non-Consumer Connect applications. They also leveraged the Ellie Mae Webcenter for online applications. A twelve-month comparison was conducted to determine the percentage of applications taken online vs. conventional methods.