JG Wentworth sustains $350,000 annual cost reductions by using Encompass

The challenge

JG Wentworth had the classic challenge to do more, with less. This included: improving loan level issue response time, while improving data integrity, standardizing the process of requesting and loan level assistance, managing support requests, improving loan continuity and notification to key stakeholders, and tracking and measuring KPI’s.

The solution

Encompass has helped J.G. Wentworth experience significant process and business improvements, including increased margins, response times, efficiency, and accuracy, and far fewer tolerance issues and cures. As a result, employees are receiving quicker resolutions, which contribute to a positive company culture and work/life balance.

Benefits and results

• Sustained reduction of expenses in excess of $350,000 per year.
• Increased support capacity, while reducing direct resources by >60%.
• Improved response time by over 2500%