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Instructor-led Online Course

The majority of consumer gripes — and, thus, regulator audits — stem from servicing issues and dealing with late payments. Join Ellie Mae trainers for a closer look at the Fair Debt Collection Practices Act (FDCPA). This 90-minute session will provide a close look at the background, purpose, and coverage of the act. Students will review lender and servicer responsibilities and requirements, learn how to comply with FDCPA fair practices, and understand how specific regulations affect debt collection.

NOTE: Students will be required to complete a final assessment to earn a certificate for this class.

Class Schedule

New dates coming soon.

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Course Objectives

  • Explain the federal Fair Debt Collection Practices Act (FDCPA) background as well as key terms within the regulation
  • Identify the FDCPA’s purpose and coverage
  • Recognize debt collector responsibilities and communication limitations and requirements
  • Identify unfair practices under the FDCPA
  • Identify civil liabilities and administrative enforcement under the FDCPA
  • Review the Servicemembers Civil Relief Act (SCRA) regulation and how it affects debt collection

Target Audience:

  • Third party servicers, mortgage lenders who do their own servicing, vendor managers


The course is $199 per person. Tuition includes all course materials. Upon successfully completing the course, students will earn an industry-recognized certificate of completion.