Instructor-led Online Course

For lenders and servicers, natural disasters can wreak havoc on the loan process and jeopardize both the closing and collateral value.

Don’t miss this opportunity to get expert answers for how to prepare your business, stay compliant, and help your customers when they need it the most.

This webinar will help ensure that lenders and servicers have procedures in place that can be launched in the event of a fire-related natural disaster.

What it's about

The recent fires in in California impacted over hundreds of thousands of homes. Many lenders and servicers for properties located in this region were not prepared for the immediate and long-term effects of the fires on their business operations.
This webinar will focus on natural disasters related to fire, wind, earthquake, and hail with particular focus on two important areas:

  • Preparing for the next fire/wind/earthquake/hail-related natural disaster in advance
  • Dealing with the aftermath of a severe event

Class Schedule

New dates coming soon.

View Education Calendar


Preparation – what should you have in place?

  • Hazard insurance requirements
  • Processing insurance claim proceeds

FEMA Disaster Area Declarations – how to ensure you are aware of and tracking

  • Disaster declaration process
  • How to track disaster areas
  • Length of declared disaster areas
  • Identify impacted applications and serviced loans

When a natural disaster occurs, what are the next steps?

  • Agency provisions
    • HUD/FHA
    • Fannie
    • Freddie
    • GNMA
    • Other disaster assistance programs

Next steps – how to help your customers

  • Agency moratoriums
  • Delinquency/credit reporting
  • Claim filing
  • Pending foreclosures


Upon returning to the office, students will have practical tips and guidance for:

  • Handling pending applications/origination and managing serviced loans in federally-declared disaster areas
  • Addressing insurance requirements and processing hazard insurance claim proceeds
  • Identifying affected in-process applications and loans in servicing portfolio
  • Helping customers through the disaster

Target Audience:

  • Loan officers & processors
  • Loan servicing officers & assistants
  • Compliance officers
  • QC/internal audit officers
  • Underwriters


The course is $199 per person. Tuition includes all course materials. Upon successfully completing the course, students will earn an industry-recognized certificate of completion.