Classroom Course

Classroom Mortgage Training – Mortgage Compliance for Servicing

Servicing is under increasing scrutiny and reform is eminent. Requirements for increased transparency and additional oversight are expected at both the federal and state level.

This two-and-a-half-day course will provide a detailed review of existing federal regulations related to mortgage servicing and also review any proposed regulations for servicing. You will have opportunities to participate in activities and discussions with your instructors and peers as you analyze case studies, find solutions to scenarios and review scenarios to determine if they meet regulatory requirements.

Class Schedule

Monday December 3,4,5 2018
MicroTek - Orlando Lee Rd
Monday February 25,26,27 2019
MicroTek - Phoenix
Monday December 9,10,11 2019
MicroTek - Orlando Lee Rd
View Education Calendar

This course is designed for those who have a strong understanding, and can identify the tasks, that are required to service a mortgage loan. Participants should also be able to describe loan file documentation and communication requirements set by investors or regulators. This course would be considered intermediate level.

This course was developed for mortgage servicing professionals in a leadership role and for those who have a good understanding of federal mortgage servicing compliance regulations and their applicability to specific functions during the life of the loan from initial servicing through final payoff or settlement. In addition, attendees should be familiar with the various federal agencies that oversee mortgage servicing.

Learning Goals and Objectives:

Upon completion of the course, participants will be able to:

  • Identify federal regulations and red flags for exceptions in practice
  • Explain the applicability of various federal regulations and how they impact servicing practices
  • Avoid prohibited practices and risks through consultation with servicing staff
  • Describe key definitions as they relate to federal regulations
  • Complete the steps for developing, implementing and revising servicing compliance policies and procedures

Target Audience:

The course is appropriate for those who must develop, implement and enforce federal compliance regulations within their servicing operations such as:

  • Compliance managers and officers
  • Quality Control managers and analysts
  • Operations managers
  • Attorneys
  • Regulators
  • Internal auditors
  • Consultants

Course Benefits:

Upon returning to the office, students will be able to:

  • Create, implement and enforce policies and procedures to ensure compliance and avoid violations

Program Details

Day 1

  • Overview
    • Anatomy of Regulations
    • Prudential Regulators
  • E-Sign/Regulation E
  • Equal Credit Opportunity Act (ECOA)
  • Fair and Accurate Credit Transactions Act (Fact Act)
  • Fair Credit Reporting Act (FCRA)
  • Gramm-Leach-Bliley Act (GLBA)
  • Homeowners Protection Act (HPA)

Day 2

  • National Flood Insurance Act
    • Biggert-Waters Flood Insurance Reform Act
  • Real Estate Settlement Procedures Act (RESPA)
  • Servicemembers Civil Relief Act (SCRA)
  • Truth in Lending Act (TILA)
  • Select State/Local Servicing Issues

Day 3

  • Agency Requirements
  • Mortgage Servicing Rights
  • National Servicing Settlement
  • Policies and Procedures

Additional Resources

For more information, call our sales and customer service department at (800) 848-4904 or email

Tuition & Registration: $1,500