Negotiation Skills
Moving deadlines, establishing budget targets, appeasing an angry co-worker or dissatisfied customer – every work day has the potential to present a critical negotiation point. Do your employees know how to prepare and lead a successful negotiation? The PEACE model offers a straightforward approach that builds confidence and leads to more mutually satisfying, win/win outcomes.
What will I learn?
After you complete this course, you will be able to:
- Understand the power of negotiating for agreement, not conflict
- Use the PEACE model to approach negotiation
- Avoid negotiation mistakes