Quality Control for Servicing

In this course we will introduce you to concepts that must be addressed when providing quality control as it relates to servicing loans. We will also direct you to resources that will help keep you up to date on guidelines, tools, and best practices. You’ll have an opportunity to learn from and ask questions of our experts in the field who will take you through the key aspects involved in reviewing files and managing risk.

This course is designed for those who are providing quality control for the servicing divisions/companies.

Quality Control for Servicing Datasheet

What will I learn?

Upon completion of the course, students will be able to:

  • Identify the role and responsibilities of quality control professionals regarding servicing
  • Follow agency guidelines
  • Recognize regulatory requirements
  • Explain staffing and vendor management responsibilities
  • Identify requirements for documentation
  • Follow the reporting process
  • Complete the steps to verify quality assurance

Benefits

Upon returning to the office, students will be able to:

  • Explain the specifics to quality control as it relates to servicing
  • Recall regulatory requirements that impact servicing QC
  • Explain staffing and vendor management responsibilities

Agenda

During the course the following topics will be covered:

Day 1 - Topics

  • Agency Requirements
  • Subservicer Oversight Requirements
  • Testing Script Design

Day 2 - Topics

  • Incorporating Red Flags Review
  • How to Audit
  • Reporting Process
  • Quality Assurance & Follow Up Process
  • QC Plan Review

2019 Schedule

Dates
July 24, 25
Price:
$1,200
Type:
Classroom
Location:
MicroTek - San Diego
Time: 8:00 AM - 5:00 PM (Local time)
Dates
October 24, 25
Price:
$1,200
Type:
Classroom
Location:
MicroTek - Dallas
Time: 8:00 AM - 5:00 PM (Local time)