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Social Media Policy Manual

Tasked by regulatory guidance or your corporate infrastructure to create your company's social media policy? Don't know how to get started? We do, with our Social Media Policy Manual. This complete, turnkey policy is delivered ready for personalization with your company's name and company-specific information.

Read below to learn about product benefits and review the Table of Contents with selected pages.


This manual simplifies regulatory requirements related to social media advertising, fair lending and privacy and includes the following sections:

  • Roles and Responsibilities
  • Definitions
  • Risks
  • Advertising
  • Regulatory Requirements
  • Industry Best Practice


The policy features the following benefits:

  • Identifies additional risks when posting or communicating through specific social media outlets
  • Establishes guidelines for employee social media use
  • Includes industry best practices for optimizing social media opportunities
  • A complete policy is delivered via email within one business day after purchase
  • Customizable manual gives you the ability to update the policy to suit the business model of your organization
  • Affordable one-time purchase fees

Optional Services

Maintenance: Receive regular and ongoing industry updates to keep your policy within regulatory requirements.

Publishing: Publish your manual, including your company procedures, in AllRegs Online to complete your policy manual solution.

Contact your account manager for information regarding these optional services!

Policy Manual
Social Media
Section Title Priority Action
1.1 Goals and Objectives Mandatory Review Include the point of view or culture of your organization in this section, if applicable.
1.2 Required Review Mandatory Review Be sure this accurately reflects your company’s annual policy review process.
1.4.2 Social Media Manager Responsibilities Recommended Best Practice This policy calls for the delegation of a Social Media Manager to oversee the company’s websites and monitor the web. Insert the job position that holds this duty.
2.1 Internal Controls Mandatory Review Include or reference related procedures in this section.
3 Staff and Training Mandatory Review Include the means by which your organization provides and tracks required training.
3.3 Social Media Training Optional Enhancement You may revise this to include elements specific to your organization.
4.2 Types of Social Media Mandatory Review You must indicate in this section whether or not the advertising of specific products via social media is allowed.
5.1.1 Consumer Complaints and Inquiries Optional Enhancement You may modify this to include your procedural steps for creating web-based alerts to monitor the web for use of the company’s name.
5.1.4 Privacy Concerns Optional Enhancement Include procedural steps for mitigating the risk of consumer privacy violations.
6.2 Deposit Activities Recommended Best Practice This policy includes regulatory compliance for deposit activities. Amend the sections as applicable, for FDIC or NCUA membership.
7.1 Profiles Recommended Best Practice Include procedures for obtaining marketing and legal approval.
7.4 Recordkeeping Optional Enhancement Social media sites may not retain posts or messages for the minimum required amount of time. Consider expanding this section to include information regarding internal retention or third party vendor processes for retention.