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Loss Mitigation Policy Manual

Do you need a policy to successfully support the efforts of borrowers to meet their obligations and retain possession of their home? We have your solution. The AllRegs Loss Mitigation Policy Manual is a comprehensive, turnkey template that establishes loss mitigation standards and guides the performance of loss mitigation personnel.


This manual features early payment default awareness, requirements for conventional and government loss mitigation solutions and steps toward foreclosure. Servicers of any size can make use of this flexible policy which lends itself to deeper implementation as your organization grows. Maximize portfolio performance and mitigate loss associated with delinquency, non-performance and foreclosure with:

  • Clear expectations for servicer responsibilities
  • Accountability and monitoring requirements
  • Solutions for borrowers to retain their homes
  • Solutions for home liquidation when retention is not feasible
  • Requirements for investor reporting
  • Guidelines for agency and government solutions


The manual features the following benefits:

  • Supports strong operational preparedness
  • Establishes staff training requirements
  • Defines roles and responsibilities
  • Helps meet regulatory and internal compliance requirements
  • Allows policy revisions to fit your business model
  • Delivered via email within one business day

Optional Services

Maintenance: Receive regular and ongoing industry updates to keep your policy within regulatory requirements.

Publishing: Publish your manual, including your company procedures, in AllRegs Online to complete your policy manual solution.

Contact your account manager for information regarding these optional services!

Policy Manual
Loss Mitigation
Section Title Priority Action
1.1 Goals and Objectives Mandatory Review Include the point of view or culture of your organization in this section, if applicable.
1.2 Required Review Mandatory Review Be sure this accurately reflects your company’s annual policy review process.
2.1 Internal Controls Mandatory Review Include or reference related procedures in this section.
3 Staff and Training Mandatory Review Include the means by which your organization provides and tracks required training, including any job specific training.
5.3.2/ 5.5.2 Written Contact Optional Enhancement This policy includes information regarding the release of Fannie Mae/Freddie Mac solicitation and evaluation letters which are available immediately, but required for use by January 1, 2019. Verify if your company is using these sample letters or has a plan in place for implementation.
5.5.1 Acknowledgment of Receipt Optional Enhancement Your company may issue a separate Acknowledgment of Receipt or immediately issue an Evaluation Notice within 5 business days of receipt. Confirm your company's process.
7.2.3 Face-to-Face Interview Optional Enhancement If you are not an FHA lender, you may decide to remove this section.
8.15 Cash for Keys Optional Enhancement Cash for Keys is typically only offered by banks that hold their own book of business. This would not apply to agency loans, and you may wish to remove this section.