Optimization? Customization? There's service support for that (and more).

Ellie Mae offers specialized support to make sure your business is firing on all cylinders, closing loans, and serving your customers. Ask your account manager about our:

• Implementation services – Ensure a successful implementation of our solutions and services.
• Professional services – Develop and implement special features to meet your needs.
• Technical support – Get help and answers to your technical and mortgage industry questions.
• Training – Learn how to maximize your investment in our solutions.

New webinars: Improved customer tools and functionalities

We've expanded a range of Ellie Mae tools and functionalities, improving Encompass and our family of solutions. Click on the webinars below to learn more, or contact your Ellie Mae account manager for more details.

eSign on-demand webinar
Learn about the new, more powerful Encompass eSign platform, powered by DocuSign.

Construction support on-demand webinar
See how the new Encompass construction loan automation improves the origination process.

Business Intelligence on-demand webinar
Grow business with business intelligence that delivers a competitive edge.

We're listening: Resources delivered

Based on increased requests for faster access to the newest Encompass knowledge base articles, we've set up a link on the Resource Center home page that takes you directly to them. Visit now to get the latest Encompass know-how and insights.

Protect your business: Ransomware attacks on the rise

Since Ransomware threats continue to increase exponentially, it's good to know ways you can protect yourself. Ransomware starts out like phishing, with an email that includes a virus-enabled attachment or link. Once clicked on the virus overtakes the content of a computer and holds it "captive." At this point, victims receive a message demanding they pay a ransom for decryption key for file access.

Of more concern, Ransomware can be hidden through Web sites, which makes it a dangerous threat in the workplace. As always, be cautious about each and every link or attachment before you click. Read the recent FBI Ransomware posting for more information, including tips for effectively dealing with the threat.

Ellie Mae Compliance Management System coming soon

Ellie Mae Compliance Management System (coming soon) delivers an all-in-one solution for establishing policies, procedures and responsibilities. It also helps you to educate management and staff, respond to customer complaints, and manage vendor partners. The solution will allow you to:

• Demonstrate compliance
• Drive employee education
• Qualify vendor partners
• Manage customer complaints