Customer Success Story

Googain, Inc. delights customers and optimizes operational efficiency with eClose

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"All the technology we can get"

With each new phase of technology adoption, Googain, Inc. has seen big lifts in efficiency. After implementing Encompass eClose™ to achieve a smooth closing process and big savings, Googain’s borrowers are happier than ever. In addition, Googain’s staff has become more confident that their loans are error-free the first time, every time. Behind the scenes, Googain is still pressing forward on their mission to innovate, with their goal being to automate every process they can using tools available in Encompass® by ICE Mortgage Technology®.

The challenge

During the pandemic, it became clear to Googain that they needed a way for borrowers to complete the entire lending process digitally. Meeting customer needs and gaining their trust would depend on providing an eClose solution.

The solution

Beginning with a hybrid approach, Googain started building out their eClose process with functionality already available in Encompass. Their focus was on providing a smooth borrower experience and achieving a zero error standard.

"We are focused on our customer experience and digitizing mortgage lending for our customers. With more than 70% of our loans being eClosed with ICE Mortgage Technology, we know that this is just the beginning of our efficiency and digitization."

Shawn Song
President, Googain, Inc.
Benefits and results

Optimizing efficiency with eClose

Googain focused on gaining efficiency and delighting borrowers when adopting eClose. As they succeeded in achieving those goals, significant financial benefits followed.

70%

Of loans eClosed

$17.50

Direct operational savings per loan

100 minutes

Per loan saved

5.96x ROI

In eClosing technology

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Resources

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