Standard Support Services

At your service: Professional support engineers and resources

Ellie Mae Support pros are highly-skilled in our technology and the mortgage industry. In addition, your Ellie Mae Support Services offers these additional resources:

• Available live phone and chat support: Monday-Friday, 5:00 a.m. to 5:00 p.m. (PST)
• Available after-hours critical support: Help when you need it
• Encompass Resource Center: 24x7 access to self-help information and tools, including our extensive knowledge base, documentation and user forums
• Ellie Mae Status Center: Check the current status of all Ellie Mae solutions/services, and get updates on system maintenance
• Ellie Mae Academy: Access an extensive library of educational and training material designed to better enable all roles within your organization to effectively use Ellie Mae solutions.