Standard Support Services

Peace of mind that’s never in doubt… Between ongoing regulatory changes, a broad range of loan programs and even the uniqueness of each borrower, the mortgage industry can be complex. That’s why our Standard Support services offer the expertise and guidance you need to keep your Ellie Mae technology solution running the way your business and your borrowers can count on. Ellie Mae Support helps you realize the full potential of our entire solution and drive overall efficiency from origination to close.

At your service: Professional support engineers and resources

Ellie Mae Support pros are highly-skilled in our technology and the mortgage industry. In addition, your Ellie Mae Support Services offers these additional resources:

  • Available live phone and chat support: Monday-Friday, 5:00 a.m. to 5:00 p.m. (PST)
  • Available after-hours critical support: Help when you need it
  • Encompass Resource Center: 24x7 access to self-help information and tools, including our extensive knowledge base, documentation and user forums
  • Ellie Mae Status Center: Check the current status of all Ellie Mae solutions/services, and get updates on system maintenance
  • Ellie Mae Academy: Access an extensive library of educational and training material designed to better enable all roles within your organization to effectively use Ellie Mae solutions.

Enterprise Tech Support

Our Premium Tech Support offers enhanced support and customer success packages to help you truly maximize your investment in your Ellie Mae technology solution. Learn more about these services.